The Front Door Map
Your members still text you, don't they?
A free one-page worksheet to find every way members reach you, and hand each one off.
At Helix, the coaching ran without me. The front door didn't. Members reached me through my personal phone, my personal DMs, and catching me at the desk. This is the worksheet I used to change that, without making anyone feel brushed off.
Map every door members use to reach you, including the ones with your name on them.
Give each type of message an owner and a default answer
Use my exact redirect scripts so members still feel taken care of
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